3 vip Privacy Policy

Introduction and Scope

3 vip (bundles https://3-vip.cam) is an online gaming platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to our website, mobile app, and related services ("Platform").

When you register on the 3 vip platform, log in, or use any of our services, you are considered to have accepted the terms of this Policy. Alongside this Policy, we encourage you to also read our Terms and Conditions, as both documents together form the legal basis of our relationship with you.

This Policy has been prepared in line with applicable data protection laws in Bangladesh and international best practices. We believe you should have control over your information, and we are committed to being fully transparent about how we handle it.

Information Collection

2.1 Information You Provide Directly

During registration and account management, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Bank account or mobile wallet details (for transactions)
• Address and other contact details

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

• Device type, operating system, and browser version
• IP address and approximate location
• Time spent on the platform and pages visited
• Game play history and transaction logs
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification, fraud prevention, and payment processing, we may occasionally verify or supplement information through trusted third-party service providers. In such cases, we only receive the minimum information necessary.

Purpose of Using Information

3 vip uses your information for the following specific purposes:

• Account Management: To handle registration, identity verification, and secure login.
• Processing Transactions: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer Support: To resolve issues and answer questions through 24/7 live chat and email.
• Security: To detect and prevent fraud, unauthorised access, and other harmful activity.
• Service Improvement: To analyse usage patterns in order to improve the platform experience.
• Bonuses and Promotions: To correctly apply eligible bonuses and rewards to your account.
• Legal Compliance: To maintain records required to comply with applicable laws.
• Communications: To send you important updates and notifications related to our services.

We never sell or rent your information to third-party advertisers.

Information Storage and Protection

4.1 Retention Period

3 vip retains your information for as long as your account is active. After an account is closed, information may be kept for a set period as required by legal obligations, dispute resolution, and fraud prevention.

4.2 Technical Security Measures

We use multiple layers of security to keep your information safe:

• SSL encryption technology — all data transfers take place through encrypted channels
• Sensitive data (such as passwords) is stored in encrypted hash form
• Regular security audits and vulnerability testing are conducted
• OTP verification is active when accessing your account
• Suspicious login attempts are automatically detected and blocked
• Firewall and intrusion detection systems are in place at the server level

4.3 Your Responsibilities

Platform security is a shared responsibility. Keep your password strong and confidential, log in from trusted devices, and contact our customer support immediately if you notice any unusual activity.

Sharing Information with Third Parties

3 vip shares information with third parties only in the following limited circumstances and under strict confidentiality agreements:

5.1 Payment Processors

Transaction-related information is shared with relevant financial institutions to process mobile banking services such as bKash, Nagad, Rocket, and Upay, as well as bank transfers. These institutions operate under their own privacy policies.

5.2 Game Software Providers

Our game studio partners — including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe — receive limited session data necessary to run games. No personally identifiable information is sent to these providers.

5.3 Identity Verification Services

We work with specialist KYC (Know Your Customer) service providers for new account verification and fraud prevention. Only the minimum information required for identity verification is shared in this process.

5.4 Legal Obligations

3 vip may be legally required to disclose information under a court order, a lawful request from a government authority, or applicable law. In such cases, we provide only the specific information requested.

Cookies and Tracking

Our platform uses cookies and similar technologies. These are mainly of three types:

6.1 Essential Cookies

These cookies are essential for the basic functions of the platform — such as maintaining login sessions, security verification, and remembering language preferences. The site cannot work properly without them.

6.2 Functional Cookies

These cookies are used to remember your preferred settings, such as display language, preferred game category, and layout preferences.

6.3 Analytics Cookies

These cookies help collect anonymous statistics to understand which parts of the site users visit most and where they encounter difficulties. The data collected in this way never identifies you personally.

You can disable cookies from your browser settings, though doing so may limit the functionality of some services.

Protection of Minors

3 vip strictly does not provide services to anyone under the age of 21. Age verification is mandatory at registration, and in cases of doubt, a government-issued ID must be used to confirm age.

If we ever find that a person under 21 has opened an account, that account will be closed immediately and all associated personal information will be deleted. If a parent or guardian becomes aware of a minor's account, they are requested to contact us immediately.

Responsible gaming is among our priorities. Detailed guidance on this can be found on our Responsible Gaming page.

Your Rights

Every user registered on the 3 vip platform has the following rights regarding their personal information:

8.1 Right to Access

You may request a copy of all information 3 vip holds about you at any time. This request can be made through customer support.

8.2 Right to Rectification

If any of your personal information is incorrect or incomplete, you have the right to have it corrected. This can be done through account settings or customer support.

8.3 Right to Erasure

If you request account closure, we will arrange to delete your personal information, subject to any legal obligations.

8.4 Right to Object to Processing

You may object to certain types of data processing, such as marketing communications or non-essential cookies.

8.5 Right to Data Portability

You may request to receive the information you have provided in a standard, machine-readable format.

To exercise any of the above rights, please contact our customer support. We generally respond to such requests within 30 business days.

Privacy of Payment Information

Deposits and withdrawals on 3 vip are processed via bKash, Nagad, Rocket, Upay, and bank transfer. We take particular care to protect the privacy of information related to these transactions.

• Credit and debit card numbers are never stored on our servers — they are sent directly to a PCI-DSS compliant gateway.
• 3 vip never asks for mobile banking PINs or OTP codes, and no member of our staff will ever ask you for them.
• Every transaction is completed through an encrypted channel and is logged.
• Unusual transactions are automatically flagged for review.

All financial activity is conducted with a minimum deposit of ৳100 and a minimum withdrawal of ৳500. Withdrawals are generally processed within 10–45 minutes.

Policy Changes

3 vip reserves the right to change or update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:

• Through a clear notice on the platform
• By sending a message to your registered email address
• By updating the "Last Updated" date at the top of this page

Continued use of the platform after any changes will be considered acceptance of the new policy. For significant changes, 30 days' notice will be given before they take effect. We keep previous versions on record and can provide them upon request.

If you have any questions about this policy, please visit our Frequently Asked Questions (FAQ) page, or contact our support team directly.

Contact

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us in the following ways:

• Email: [email protected]
• Live Chat: Available 24/7 on the platform

Our customer service team is ready to assist in both Bengali and English. We generally aim to respond to all requests promptly on business days. The security of your information at 3 vip is our highest priority.